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Managing for Wellbeing

Training leaders of first responders and community services staff in preventing workplace trauma and burnout

Preventing workplace trauma and burnout is an essential skill for managers, supervisors and leaders who want to keep their staff or volunteers engaged and effective. This is particularly difficult to do with people who are exposed to violence, danger and suffering as a part of their job.

Exposure to vicarious trauma can have a cumulative effect on many front line personell, and over time their resilience is eroded and their coping behaviours can become increasingly unhealthy. Substance abuse, anger and aggression, emotional numbing and social withdrawal are common among these workers and can have a negative impact on them, their families and the workplace.

This training helps supervisors to understand and respond to the early signs of trauma and to either intervene or refer on for professional help. Participants also learn about constructing trauma resilient workplace cultures that insulate against trauma and burnout and keep people engaged in the mission


A 2 day interactive workshop that follows on from the 'Resilient Responders' workshop (prerequisite) for team leaders and managers. Participant learn

  • The early signs of trauma, how to respond and when to refer

  • Debriefing techniques for individuals and groups

  • Workplace cultures and practices that protect against trauma, and those that exacerbate trauma and burnout

  • Common mistakes that team leaders make in responding to trauma

  • How people cope with trauma, and how to spot when their faking it (the coping, not the trauma)

  • Personality characteristics that make someone vulnerable to trauma and burnout, and how to address them.


Duration: 1 working day

Times: Typicaly 9 to 5 but can be varied by arrangement

Audience: All frontline staff, supervisors and managers of frontline staff

Cost: By arrangement with the organisation


Adam is a psychologist with 30 years experience treating trauma. He holds degrees in trauma and psychology and specialises in working with complex trauma and personality disorders.

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