top of page

Empowering Conversations

Brief and effective conversational interventions with traumatised clients for frontline responders

This training follows on from our resilient responders training to help frontline responders to prevent trauma and empower traumatised clients.

The Problem

The reality is that most people who suffer from psychological trauma will not seek treatment immediately, if ever. They will endure, soldiering through their lives and trying to ignore the cascade of ever increasing symptoms they are suffering. Most will not even know that trauma is what is causing this.

They will turn to alcohol, drugs, distracting activities and other coping methods to try to control and mitigate their pain. For many, they will see their relationships, careers and connections wither and fade under the impact of their unresolved trauma symptoms and their coping behaviours. 

The Solution

However, even though they will probably not seek professional help they will present to public services and agencies in many different ways and at many times in their life.

This becomes then the opportunity to intervene in their lives, particularly in the periods shortly after they first suffer their trauma, where they are most likely to be engaged by frontline services.

By learning how to have empowering conversations frontline responders can initiate the process of recovery for their clients and set them on the path back to wholeness.  


It's amazing how little of the right type of intervention it can take to turn someones life back around.


  • Improved staff and volunteer retention

  • Better work culture and morale

  • Better service delivery

  • Greater effectiveness with clients


This is a 8 hour interactive workshop that gives your staff the skills to recognise and begin the process of intervention and healing with traumatised clients.

  • The way trauma impacts identity and the path to recovery through empowering conversations

  • How to understand trauma coping behaviours including addiction, aggression, dependency and escapism (the 7 threat responses)

  • How to spot the signs of trauma in your clients and identify the identity deficit they are suffering

  • How to respond to these deficits with conversational interventions that don't look like therapy

  • How to empower the clients to a better story of self and open the door to recovery seeking behaviours

  • How to understand trauma across time and position the empowerment conversation in the past, present and future 

Note: this training does not equip participants to provide trauma therapy, only to provide the client a pathway back to empowerment and recovery through conversational interventions.


Duration: 8 hours

Times: By arrangement

Audience: All frontline staff, supervisors and managers of frontline staff

Cost: By arrangement with the organisation


Adam is a psychologist with 30 years experience treating trauma. He holds degrees in trauma and psychology and specialises in working with complex trauma and personality disorders.

bottom of page